BIKE WEEKEND AMONGS VALDOBBIADENE PROSECCO HILLS

• All our packages can be customized based of your needs!
• We reserve the right to cancel or modify the activity due to bad weather or impracticability of the route.
• We do not recomand this activity for pregnant women.
• Make sure you dress appropriately: sneakers and ccomfortable clothing. A k-way doesn't hurt!

• Being able to ride a bike
• Knowledge of Road Code

What is the difficulty level of your bike tours?

Our tours are designed to meet different levels of experience and fitness. Each route is rated with a level of difficulty on a five-point scale. In the tour descriptions you will find details on daily mileage, elevation gain, and terrain type to help you choose the trip that is right for you.

Is it possible to rent an e-bike or muscle bike for the tour?

Yes, we offer the possibility to rent e-bikes, gravel bikes, road bikes, any bike you might want! E-bikes are an excellent solution for tackling hilly trails or for those who want extra support while pedaling.

What is included in the tour price?

Generally, the tour price includes lodging, some or all breakfasts, bike rental (if required), detailed route maps, phone support, and, in some cases, luggage transport between stops. Please see the specific tab for each tour for a detailed list of services included.

How can I prepare physically for the tour?

Most of our tours are accessible to cyclists with average/low fitness. However, we recommend regular training in the weeks leading up to departure. Cycling outings of 20-30 km on similar terrain to the chosen tour can help you enjoy the experience without difficulty.

What happens in case of bad weather?

Tours take place even in case of rain. We recommend that you bring waterproof clothing suitable for different weather conditions. In case of extreme conditions that make cycling dangerous, we will consider alternative solutions to ensure your safety.

Can I participate in the tours if I am traveling alone?

Absolutely! We welcome solo travelers. Depending on the tour, you may join a group or embark on a self-guided trip. 

Is it necessary to bring your own helmet?

For safety reasons, we always ask that you wear a helmet while riding. If you do not own a helmet or prefer not to wear one, we will provide one.

How is luggage transported during the tour?

On guided and many self-guided touring tours, we offer luggage transport service between stops. You simply drop off your luggage in the morning at the hotel, and you will find it in your room at the end of the day.

Do you offer customized or tailor-made tours?

Yes, this is our specialty! We are happy to create customized itineraries based on your preferences, needs and experience level. Contact us to discuss your ideas and build your ideal trip together.

Cancellation - cancellation of an Order must be communicated by the Customer within 48h of the event, with the right to an immediate refund of 80% of the cost of the service. In case of no cancellation, or late cancellation, Radic will retain 100% of the deposit, or the Price paid at the time of the Order, making the Services and Products available for a new reservation on the Site.

A deposit of 30% of the total amount is required at the time of booking. The remainder can be paid on the day of the event.

Up to 7 days before the event you can cancel your reservation free of charge and get a full refund. 

From 7 days to 48h before the tour, the 30% deposit will be retained.

By cancelling in the 48h before the event, you are required to pay the amount in full. 

Radic invites Customers to carefully read these GENERAL CONDITIONS OF SERVICES (hereinafter "General Conditions") before each Order. The General Conditions apply to all Orders sent by the Customer and accepted by Radic, placed remotely via the Website: https://ridealone.it/.

1. Definitions

Radic: Radic di De Bortoli E., Nicoletti L. & C. s.n.c. (VAT number 05398960269), with registered office in Cornuda (TV), Via Erizzo n. 11 – 31041, registered with the C.C.I.A.A. REA n. TV-440711, pec: postmaster@pec.radic-italia.com;

General Conditions: these General Conditions applied by Radic for the Services listed on the Site;

Site: https://ridealone.it/ ;

Customer(s): user(s) falling within the "Consumer" category, as defined in the art. 3 of the Consumer Code, i.e. the person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out, who places Orders for Radic's Products via website

Order/Orders: proposals for online booking and purchase of Services present on the website by Customers;

Parties: jointly, Radic and the Customer;

Services: the services illustrated in the electronic catalog published on the website, under the name:

• “RENTAL”;

• “TOURS: GUIDED TOURS PROGRAMMED BY CALENDAR, BY CATALOGUE, TAILOR MADE, SELF-GUIDED”:

o SCHEDULED TOUR: thematic excursion organized on a specific date;

o CATALOG TOUR: excursion present in a catalog of offers that can be booked on dates chosen by the customer, according to availability;

o TAILOR MADE: excursion organized upon specific customer request;

o SELF-GUIDED: excursion present in a catalogue, which does not include an tour guide, but the delivery of an itinerary in the form of a .gpx track that the customer follows independently.

Product(s): standard and pedal-assisted electric bicycles (e-bikes) rented out by Radic, or used for Tours;

Pickup point: shops affiliated with Radic, which provide the individual Services.

2. Object

The General Conditions regulate the provision of the Services offered by Radic through the website and do not concern Services or Products other than those offered by Radic if present on the website via links, banners, or other hyperlinks. By sending an Order, the Customer confirms and declares to have read and accepted the General Conditions, to be of age, to have the ability and competence to participate in events and ride standard and/or electric bicycles (e-bike) on the road. The Services are described in detail on the website in the individual sections and are referred to here for completeness of information. Radic will carry out the Services with diligence and professionalism. The Order is personal to the Customer and its transfer is prohibited.

3. Orders

The Customer declares to accept the following contractual conditions:

- before submitting the Order, the Customer must check the price, payment methods, conditions for withdrawal and duration of the requested Service on the Site;

- the Order can be sent by the Customer by following the website's guided procedure, selecting the Services, the Product, the Pickup Point;

- the Customer must pay maximum attention to the correctness of the Order data and keep the acknowledgment of receipt on paper or electronic media;

- Radic reserves the right to accept or not accept the Order, without the Customer being able to make any claim, including compensation;

- acceptance of the Order is conditional, based on the availability of the Services and Products;

- following the sending of the Order, the Customer will receive from Radic an e-mail of receipt and possible acceptance, with an indication of the number assigned and a summary of the main information of the Service (including: selected pickup point, duration, price, payment method, economic value of the Product);

- Radic reserves the right to cancel Orders from Customers who do not provide guarantees of solvency, with whom a dispute has arisen on previous Orders, or if there are anomalies in the transactions and means of payment, or in the event of violation by the Customer of these General Conditions;

- The provision of the Order is conditional on the advance payment of the price, in the manner indicated in the Order;

- Following acceptance of the Order, the Customer will not be able to change the number and type of Services and Products, nor the selected collection point, except within the limits of availability indicated on the website;

- If the Services or the rented Product are no longer available, Radic will contact the Customer with at least 48 hours' notice from the date of the Service and will refund the price paid, without any penalty, or compensation for damage to the Customer .

4. Pickup point

The Services will be provided from the selected pickup point, upon payment of the price, presentation of the confirmation email sent by Radic and a valid identity document certifying your legal age. At the time of provision of the Service, the Customer must sign a document of assumption of responsibility, description and acceptance of the Product and acceptance and custody of the same. The Customer is responsible for the safekeeping of the Product, from collection to return and will be liable for any damage resulting from damage, loss, misappropriation, or theft.

5. Rental Conditions

The rental is subject to the following conditions:

- for the rental of standard and electric pedal-assisted bicycles (e-bikes), the Customer must present a valid identity document and formalize the paper contract at the pickup point; rental can only be requested by adults of legal age, or by parents for minor children;

- the use of standard bicycles and e-bikes presupposes the physical fitness and technical expertise of the Customer, who by sending the Order assumes responsibility for his/her requirements of adequate capacity and appropriate competence, without reservations;

- standard bicycles and e-bikes must be used as a mean of transport, with care and diligence, in order to avoid damage to the Customer, Third Parties and the Product;

- the transfer of standard bicycles and e-bikes to other parties is prohibited;

- the Customer is responsible for the standard bicycles and e-bikes until they are returned and for the consequent damage caused to himself, to the Product and to third parties during use;

- the Customer must respect the rules of the traffic laws: Radic declines all responsibility in the event of improper use of the Product, or failure to comply with the rules of the traffic laws;

- Radic may refuse rental to people who are clearly drunk or under the influence of narcotic substances (pursuant to articles 186-187 of the Codice della Strada);

- in the event of loss, theft, destruction or loss of the Product, the Customer must compensate Radic for the amount indicated in the Order, or in the delivery document;

- standard bicycles and e-bikes must be returned during opening hours to the pickup point andto a manager and/or representative; any other different form of restitution must be previously agreed in writing;

- in the event of late return of the Product, the Customer is required to pay a penalty corresponding to the daily rental rate of the Product for each day of delay. After 30 days of delay Radic will have the right to terminate the rental contract for just cause, by sending a warning to comply within a further period of 15 (fifteen) days and to request the value of the Product as compensation for damage, in addition to the payment of the penalty. It saves any other civil and criminal action. Failure to return the Product will constitute a crime of misappropriation and/or theft.

By sending the Order, the Customer is specifically informed and accepts that any dispute and/or request for compensation connected to the correct fulfillment of the Services, or to physical and personal damage that may entail direct liability of the event organizer, or of the owner of the Products, must be forwarded directly to the pickup point (store affiliated with Radic Srl), if different from Radic. Likewise, the Pickup Point (store affiliated with Radic Srl) will have direct action towards the Customer for the payment of any penalties and/or compensation for damages for damage or loss of its Products.

6. Tours

Participation in the Tours is subject to the following conditions:

- the Customer must present a valid identity document and formalize the paper contract at the pickup point;

- the Services can only be ordered by adults of legal age, or by parents for minor children; - participation presupposes the physical suitability and technical expertise of those who intend to participate: by sending the Order, the Customer therefore declares adequate capacity and appropriate competence to participate in the Tour ordered by the Site;

- the Customer must pay maximum attention and diligence to avoid damage to the person, to third parties and to the Products; - the Customer is responsible for damage caused to himself, to the Products, to third parties and to things;

- the Customer must respect the rules of Traffic Laws and all legislative, administrative and regulatory provisions; Radic declines any responsibility in case of improper behaviors of partecipats of the Tours;

- Radic may refuse participation in the Tours to people who are obviously in a state of drunkenness, or under the influence of narcotic substances (pursuant to articles 186-187 of the Codice della Strada);

- in the event of loss, theft, destruction or in any case loss of the Products assigned by Radic for the Tour, the Customer must compensate Radic for the amount indicated in the Order, or in the delivery document;

- participation in tours, events, classes does not entail the issuing of certificates and/or certificates; - any dispute and/or request for compensation from the Customer must be made directly to the individual pickup point (store affiliated with Radic Srl);

- in the event of late return of a Product delivered by Radic, or by a collection point (store affiliated with Radic Srl), the Customer is required to pay a penalty of an amount corresponding to the daily rental rate of the Product for each day of delay. After 30 days of delay Radic, or the pickup point (shop affiliated with Radic Srl) will have the right, by sending a warning to comply within 15 (fifteen) days, to request the value of the Product, in addition to the penalty. It saves any other civil and criminal action. Failure to return the Product will constitute misappropriation and/or theft.

Specific conditions for Tours

- the use of the Product (bike) during scheduled tours, catalogue guided tours, tailor-made tours and self-guided guided tours are subject to the rental conditions referred to in point 5;

- Customers will be followed by one or more qualified professionals (guides) in relation to the number of participants; - the itineraries will be designed by experts and will have a degree of technical and physical difficulty according to a 5-point scale, which will be specified in the proposals published on the website;

- the Customer may participate with their own vehicle, as long as it is well maintained, technically suitable and equivalent to those provided by Radic, or from the pickup points (shop affiliated with Radic Srl);

- in the case of self-guided excursions, Radic undertakes to offer the itinerary in the form of a .gpx track and access to all services (e.g. museum tickets, entrance fees to cultural places, etc.) connected to the excursion, which will be used by the Customer independently. Under no circumstances may the .gpx track be transferred to third parties without the written authorization of Radic;

- the customer undertakes to respect the rules on the organisation, planning, execution of the Tour, the times and to wear clothing and equipment suitable for the type of activity and the season;

- in order to partecipate in the Tours organized by Radic the use of a helmet is mandatory. It can be provided free of charge by the organizer, or i can be the Customer's own.

- the Customer assumes the risks deriving from the cycling activity and from the individual activities planned and organized in the context of the Tour;

- competitions, reckless maneuvers and performances of any kind are strictly prohibited;

- the Customer undertakes to follow the instructions of the tour guide;

- the Customer assumes responsibility for any fact, damage or injury to things and/or people resulting from the use of the Product attributable to his behavior;

- Radic will not be responsible for damages caused by the Customer to third parties, nor for the loss of valuables, luggage or objects during the activity.

Third party services

In the event that the Offer and the Price include third party services (e.g. rooms hotels, transfers, further activities, shows, etc.), the same will be subject to the contractual conditions of the provider, without direct or indirect responsibility of Radic. Third party offers available on the website, or other Radic communication channels, constitute non-binding offers. With the Order the Customer sends a binding proposal for the third party's services.

7. Prices

Prices of the Services:

- are indicated on the webite corresponding to the individual Service; Any IT, manual or technical errors that lead to an involuntary change in the price, making it negligible or excessive, will lead to the termination of the proposal, with reimbursement to the Customer of the price paid within 14 days;

- are expressed in euros and include VAT;

- in case of rental they include the following accessory elements: battery charger, inflate and repair kit, standard padlock, telephone assistance.

At the time of the Order, the Customer will be able to select the additional paid services indicated on the website. The price published on the website is the current one and may be modified at any time, applying to Orders placed after the modification.

The renunciation - cancellation of an Order must be communicated by the Customer within 48 hours of the event, with the right to immediate reimbursement of 80% of the cost of the service. In the event of failure to cancel, or late cancellation, Radic will retain 100% of the deposit, or the Price paid at the time of the Order, making the Services and Products available for a new booking on the website.

Radic reserves the right at its discretion to cancel the event due to bad weather, unforeseeable circumstances, or force majeure, including illness or sudden injury of the appointed companions. In this case, a voucher lasting one year will be issued, equal to the entire value of the service, or 100% compensation of the price paid will be returned, any request by the Customer for compensation for direct damages and/or indirect.

8. Payment Methods

The Customer will pay the price of the Services in advance:

- to Radic, in the manner indicated on the website, upon confirmation of the Order;

- to the manager of the pickup point, at the time of collection of the Product.

The Customer guarantees that he has the necessary authorizations to use the payment method chosen at the time of the Order. In any case, Radic reserves the right to ask the Customer for an identity document and to carry out any appropriate verification, or to request payment by bank transfer, subjecting the execution of the Order to compliance with the payment conditions indicated in the confirmation of order.

o Any refunds to the Customer will be made using the same payment method as the Customer, and will follow in the times and ways provided by the manager of the payment instrument used by the Customer.

The authorized payment methods are as follows:

 Credit card. Payments made by credit card will be processed by a service offered by an authorized third-party manager, through a secure SSL protocol. The Customer agrees that credit card data will be sent directly to the payment processor and that Radic will not collect or process such data (except for the last four digits of the card used and the expiration date). The Customer declares and guarantees that he can legitimately use the payment card indicated during the purchase, and that it is valid and has sufficient funds. If the payment card is not accepted by authorized intermediaries, or does not have sufficient funds, it will not be possible to complete the Order.

 Paypal. In the case of purchases made via PayPal, the Customer will be directed to a portal managed by PayPal, which the Customer can use under the terms and conditions that govern their PayPal account. Payments via PayPal will be processed exclusively by the latter.

The sale of Services to the Consumer is not subject to invoicing, nor to the obligation to certify the fees by issuing the receipt or tax receipt, as required by the articles. 22, paragraph 1 of the Presidential Decree. n. 633/72 and art. 2, letter. oo) Presidential Decree n. 696/96.

9. Exclusion of the right of withdrawal

Orders for Services on the Site do not allow the right of withdrawal provided for by the art. 52 of the so-called Consumer Code, as the art. 59 of the Consumer Code itself expressly excludes the right of withdrawal for rentals and services that serve to satisfy the Customer's individual needs and/or concerning free time activities, if the contract provides for a specific date or period of execution . The customer therefore accepts that there is no legal right of withdrawal.

10. Competent Court

The General Conditions and Orders are governed by Italian law. For any dispute relating to the General Conditions and/or the Order, including those relating to their interpretation, execution and resolution, the Consumer Court is competent, identified having regard to his place of residence or domicile. Pursuant to art. 141-sexies, third paragraph, of the Consumer Code, the Customer is informed that, if he has submitted a complaint following which it has not been possible to resolve the dispute, he can contact the Alternative Dispute Resolution bodies for out-of-court resolution. To this end, a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established, which can be consulted at the following address http://ec.europa.eu/consumers/odr. Through the ODR platform the Customer will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

11. Data processing

Customer data is processed by Radic in accordance with the provisions of current legislation on the protection of personal data, as specified in the information in the specifically dedicated section, called "Privacy Policy".

12. Cookies

The website uses the so-called cookies, electronic files that record information relating to the Customer's navigation on the website (pages consulted, date and time of consultation, etc.) and which allow Radic to offer a personalized service to its Customers. Radic informs the Customer of the possibility of deactivating the creation of such files by accessing its internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online rental